You’ll know if your customers are unhappy… while they are still on the premises. They’ll still be there when you get a text on your phone or an email (your choice). You’ll be able to show the customer here and now that you care and that you want them to be satisfied. Whether you offer them a discount or something free, apologizing for a misunderstanding, or speaking with the offending employee in front of the offended customer, you’ll be able to act quickly and resolve any issues before the issues takes stage, front and center, on Yelp, Google Places, or Instagram.
Bottom Line, coupled with tremendous analytical reporting, you will know in real-time, when issues need to be addressed and what’s happening in your establishment.